Social Media & Compliance
Compliance, ethics, and legal executives at Johnson & Johnson, Best Buy, and The Travelers Companies will provide details on their social media policies, programs, and experiences, focusing on a variety of cultural, legal, and disclosure-related issues.
Featuring:
* Johnson & Johnson Senior Counsel & Assistant Corporate Secretary Douglas K. Chia
* Best Buy Chief Ethics Officer Kathleen Edmond
* The Travelers Companies, Inc. SVP, Chief Compliance Officer & Group General Counsel David Baker
* Compliance Week Columnist; President, Docket Media LLC; Founder and Editor, Securities Docket, Bruce Carton (moderator)
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Transcript
Slide 1
Presenter's Notes: 1
Social Media & Compliance
Social Media & Compliance Bruce CartonCompliance Week Columnist President, Docket Media LLC Founder and Editor, Securities Docket
Presenter's Notes: 2
Social Media & Compliance
David E. BakerSVP, Chief Compliance Officer& Group General CounselThe Travelers Companies, Inc. Social Media & Compliance
Presenter's Notes: 3
Social Media & Compliance
Douglas K. ChiaSenior Counsel & Assistant Corporate Secretary Social Media & Compliance
Presenter's Notes: 5
Social Media & Compliance
Kathleen EdmondChief Ethics OfficerBest Buy Social Media & Compliance
Presenter's Notes: 4
Social Media & Compliance
David E. BakerSVP, Chief Compliance Officer& Group General CounselThe Travelers Companies, Inc. Social Media & Compliance
Presenter's Notes: 3
Social Media & Compliance
David E. BakerSVP, Chief Compliance Officer& Group General CounselThe Travelers Companies, Inc. Social Media & Compliance
Presenter's Notes: 3
ResponsibilitiesProvide legal counsel for...
ResponsibilitiesProvide legal counsel for compliance related issues such as Antitrust and Competition Laws, Privacy, Conflicts of Interest, Market Conduct Practices, Consumer Affairs, Code of Business Conduct and Ethics and Marketing & Advertising. Engage leadership and help enact policy making decisions related to compliance issues and concerns. Social Media & Compliance
Presenter's Notes: 6
Reporting Structure
Reporting StructureThe Corporate compliance core organization consists of approximately 45 employees with groups focused on Market Regulation, State Rules and Regulations, Consumer Affairs, New Laws and Regulations, Agency Administration, Privacy and General legal support. Within the various business lines, there are dedicated and matrixed roles that further support the compliance function. Chief Compliance Officer reports directly to General Counsel with unfettered access to both the CEO and the Chair of the Audit Committee of the Board of Directors. Social Media & Compliance
Presenter's Notes: 7
Organizational Structure
Organizational StructureApproximately 30,000 employees and 3 separate business segments (Personal Insurance; Business Insurance; Financial, Professional and International).Representatives in every U.S. state, Canada, Ireland and the U.K.and represented by approximately 13,000 independent agencies and brokerages countrywide*.* Direct to consumer in our Personal Insurance line is a new initiative and requires thoughtful consideration given our substantial interaction and reliance upon independent agencies. Social Media & Compliance
Presenter's Notes: 8
Use of Social Media
Use of Social MediaPeer group assessment/trackingReporting of claimsComplaintsAdvertisingCustomer Service toolTwitter, Facebook, You-Tube Social Media & Compliance
Presenter's Notes: 9
Social Media & Compliance
Douglas K. ChiaSenior Counsel & Assistant Corporate Secretary Social Media & Compliance
Presenter's Notes: 10
My Role at J&J- Responsible for matters related...
My Role at J&J- Responsible for matters related to the Companys Board of Directors, shareholders, public company disclosures (including SEC filings) and subsidiary management.- Reporting to the Corporate Secretary (Law Department).- Staffing consists of Corporate Secretary, Assistant Corporate Secretary and four non-legal professionals. Social Media & Compliance
Presenter's Notes: 11
Example of How J&J is Using Social Media- Blogs...
Example of How J&J is Using Social Media- Blogs for discussions about the Companys history (KilmerHouse.com) and the Companys current events (JNJBTW.com) Social Media & Compliance
Presenter's Notes: 12
Issues to Think Through in Advance- Reputational-
Issues to Think Through in Advance- Reputational- Transparency- Accountability- Logistical- Site Owner- Accountability- Knowledge/Training- Maintenance- Copy Review Process- User-Generated Content Social Media & Compliance
Presenter's Notes: 13
Issues to Think Through in Advance-...
Issues to Think Through in Advance- Legal/Compliance- Copyright and Other Third-Party Intellectual Property- Privacy/Consent- Minors- Competitors, Vendors and Collaborators- Adverse Event and Off-Label Mentions- Litigation Hold Notices/Discovery- Registration- Oversight Social Media & Compliance
Presenter's Notes: 14
Social Media & Compliance
Kathleen EdmondChief Ethics OfficerBest Buy Social Media & Compliance
Presenter's Notes: 16
Organizational Structure and DesignReport to...
Organizational Structure and Design Report to General Counsel, dotted line to Audit Committee Matrixed design; two direct reportsEthics and Compliance separate work streams, both reporting to General CounselEthics primary global responsibility for: Code of Business Ethics; conflicts of interest; gifts and business courtesies; ethical sourcing Social Media & Compliance
Presenter's Notes: 17
Use of Social Media, examples:EthicsBlog...
Use of Social Media, examples: EthicsBlog (www.kathleenedmond.com); texting as a method of hotline reporting Marketing / Customer ServiceTwelpforce; CEOBrians Whiteboard; TwitterCMOTwitter; blog Social Media & Compliance
Presenter's Notes: 18
Use of Social Media, examples:EthicsBlog...
Use of Social Media, examples: EthicsBlog (www.kathleenedmond.com); texting as a method of hotline reporting Marketing / Customer ServiceTwelpforce; CEOBrians Whiteboard; TwitterCMOTwitter; blog Social Media & Compliance
Presenter's Notes: 18
Use of Social Media, examples:EthicsBlog...
Use of Social Media, examples: EthicsBlog (www.kathleenedmond.com); texting as a method of hotline reporting Marketing / Customer ServiceTwelpforce; CEOBrians Whiteboard; TwitterCMOTwitter; blog Social Media & Compliance
Presenter's Notes: 18
Social Media & Compliance
Social Media & Compliance Bruce CartonCompliance Week Columnist President, Docket Media LLC Founder and Editor, Securities Docket
Presenter's Notes: 2
Social Media & Compliance
Kathleen EdmondChief Ethics OfficerBest Buy Social Media & Compliance
Presenter's Notes: 4
Social Media & Compliance
Douglas K. ChiaSenior Counsel & Assistant Corporate Secretary Social Media & Compliance
Presenter's Notes: 5
Social Media & Compliance
David E. BakerSVP, Chief Compliance Officer& Group General CounselThe Travelers Companies, Inc. Social Media & Compliance
Presenter's Notes: 3
Social Media & Compliance
Douglas K. ChiaSenior Counsel & Assistant Corporate Secretary Social Media & Compliance
Presenter's Notes: 5
Social Media & Compliance
David E. BakerSVP, Chief Compliance Officer& Group General CounselThe Travelers Companies, Inc. Social Media & Compliance
Presenter's Notes: 3
Social Media & Compliance
Douglas K. ChiaSenior Counsel & Assistant Corporate Secretary Social Media & Compliance
Presenter's Notes: 5
Social Media & Compliance
Social Media & Compliance Bruce CartonCompliance Week Columnist President, Docket Media LLC Founder and Editor, Securities Docket
Presenter's Notes: 2
Social Media & Compliance
Kathleen EdmondChief Ethics OfficerBest Buy Social Media & Compliance
Presenter's Notes: 4
Social Media & Compliance
Douglas K. ChiaSenior Counsel & Assistant Corporate Secretary Social Media & Compliance
Presenter's Notes: 5
Social Media & Compliance
Social Media & Compliance Bruce CartonCompliance Week Columnist President, Docket Media LLC Founder and Editor, Securities Docket
Presenter's Notes: 2
Social Media & Compliance
David E. BakerSVP, Chief Compliance Officer& Group General CounselThe Travelers Companies, Inc. Social Media & Compliance
Presenter's Notes: 3
Social Media & Compliance
Kathleen EdmondChief Ethics OfficerBest Buy Social Media & Compliance
Presenter's Notes: 4
Social Media & Compliance
Douglas K. ChiaSenior Counsel & Assistant Corporate Secretary Social Media & Compliance
Presenter's Notes: 5
Social Media & Compliance
David E. BakerSVP, Chief Compliance Officer& Group General CounselThe Travelers Companies, Inc. Social Media & Compliance
Presenter's Notes: 3
Social Media & Compliance
Social Media & Compliance Bruce CartonCompliance Week Columnist President, Docket Media LLC Founder and Editor, Securities Docket
Presenter's Notes: 2
Social Media & Compliance
David E. BakerSVP, Chief Compliance Officer& Group General CounselThe Travelers Companies, Inc. Social Media & Compliance
Presenter's Notes: 3
Social Media & Compliance
Kathleen EdmondChief Ethics OfficerBest Buy Social Media & Compliance
Presenter's Notes: 4
Social Media & Compliance
Douglas K. ChiaSenior Counsel & Assistant Corporate Secretary Social Media & Compliance
Presenter's Notes: 5
Social Media & Compliance
Kathleen EdmondChief Ethics OfficerBest Buy Social Media & Compliance
Presenter's Notes: 4
Social Media & Compliance
Kathleen EdmondChief Ethics OfficerBest Buy Social Media & Compliance
Presenter's Notes: 4
Social Media & Compliance
Douglas K. ChiaSenior Counsel & Assistant Corporate Secretary Social Media & Compliance
Presenter's Notes: 5
Social Media & Compliance
Social Media & Compliance Bruce CartonCompliance Week Columnist President, Docket Media LLC Founder and Editor, Securities Docket
Presenter's Notes: 2
Social Media & Compliance
Kathleen EdmondChief Ethics OfficerBest Buy Social Media & Compliance
Presenter's Notes: 4
Social Media & Compliance
Social Media & Compliance Bruce CartonCompliance Week Columnist President, Docket Media LLC Founder and Editor, Securities Docket
Presenter's Notes: 2
Social Media & Compliance
Kathleen EdmondChief Ethics OfficerBest Buy Social Media & Compliance
Presenter's Notes: 4
Social Media & Compliance
Douglas K. ChiaSenior Counsel & Assistant Corporate Secretary Social Media & Compliance
Presenter's Notes: 5
Slide 1
Presenter's Notes: 1